Medical Plan

• PPO300     Office Visit Copays       Physician Services        Preventive Care Services
• PPO600     Office Visit Copays       Physician Services        Preventive Care Services
• EPO            Office Visit Copays       Physician Services        Preventive Care Services
• Emergency Room Visits
• Urgent Care Center Services
• Healthy Pregnancy Program
• 24-Hour NurseLine Services
• How To Report Health Care Fraud

The company medical plan provides access to quality health care at reasonable costs through UnitedHealthcare and offers the choice of PPO or EPO coverage. (An Out-of-Area medical plan (OOA300 or OOA600) is available in those areas not covered by the UnitedHealthcare PPO network and offers benefits at the same level as the corresponding in-network PPO300 or PPO600 plan.)

When comparing plans, keep in mind that you must select the same type of coverage - either a PPO300, PPO600, or EPO - for yourself and your eligible dependents. The medical plans available to you and your eligible dependents are based on your home zip code and will appear on your personalized medical screens when you log in at benefits.ehi.com to enroll. (All plans may not be available in all areas.)

PPO300 Plan – Choice Plus Network

(Preferred Provider Organization)
Participants in the PPO300 may select any physician at any time from UnitedHealthcare's nationwide network of physicians, or they can see physicians out-of-network at a higher cost.

Here are plan highlights for in-network services and associated employee premiums:

PPO300 Plan Highlights

Employee Premium Rates (For medical, prescription drug and dental combined)

Learn how to reduce your medical premiums with our Healthy Behavior Incentive: Be tobacco free or complete the Quit For Life tobacco cessation program. (If applicable to your medical plan.)

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PPO600 Plan – Choice Plus Network

(Preferred Provider Organization)
Participants in the PPO600 may select any physician at any time from UnitedHealthcare's nationwide network of physicians, or they can see physicians out-of-network at a higher cost.

Here are plan highlights for in-network services and associated employee premiums:

PPO600 Plan Highlights

Employee Premium Rates (For medical, prescription drug and dental combined)

Learn how to reduce your medical premiums with our Healthy Behavior Incentive: Be tobacco free or complete the Quit For Life tobacco cessation program. (If applicable to your medical plan.)

Office Visit Copays – PPO300 and PPO600

The PPO plan includes a copay for office visits to doctors participating in the PPO network. Your copay amount depends on the type of doctor you are seeing. When visiting a primary care physician, PPO300 participants pay the first $20; PPO600 participants pay the first $25; for visits to a specialty care physician, PPO300 participants pay the first $35; PPO600 participants pay the first $40. After the copay, the plan then pays 100% of the remaining charge for the office visit. Remember, the office visit copay does not apply when visiting an out-of-network doctor.
Physician Services

Primary Care Physicians (PCP)

PPO network providers who are considered primary care physicians include Internists/Internal Medicine, Pediatricians and General Practitioners/Family Practitioners. Benefits for outpatient rehabilitation for physical, speech and occupational therapy are also covered by the primary care office visit copay. You will pay a $20/PPO300; $25/PPO600 office visit copay when visiting a primary care physician.

Specialty Care Physician

PPO network providers who are considered specialists include: Allergist, Chiropractor, Ear/Nose/Throat, Neurologist, OB/GYN, Orthopedic, Urologist. You will pay a $35/PPO300; $40/PPO600 office visit copay when visiting a specialty care physician.

Finding A PPO Provider

To locate participating PPO primary and specialty care providers, visit www.myuhc.com, enter username and password and conduct a provider search or call UnitedHealthcare at 800-520-0746, 8am–8pm (caller's local time). When calling to schedule your appointment, always double check with the provider to make sure they are part of the UnitedHealthcare PPO network.

Importance Of Selecting An In-Network PPO Provider

When choosing a primary care or specialty care physician it is important to remember ... the office visit copay applies only when seeing an in-network PPO physician, and after satisfying your annual deductible the plan pays 90%/PPO300; 80%/PPO600 of other covered services and supplies provided during the office visit. However, if you select an out-of-network provider, the office visit copay will not apply and the plan pays only 60% for both PPO300 and PPO600 of the office visit and other covered services and supplies provided during the office visit after satisfying your annual deductible. If you live in an area where a PPO network is not available, you will be eligible to participate in the Out-Of-Area medical plan (OOA300 or OOA600) and benefits will be provided at the same level as the corresponding in-network PPO300 or PPO600 plan. (Subject to charges considered eligible expenses by the plan.)

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Preventive Care Services (PPO300 and PPO600)

Preventive care services are medical services that have been demonstrated by clinical evidence to be safe and effective in either the early detection of disease or in the prevention of disease, and have been proven to have a beneficial effect on health outcomes.

Enterprise Holdings and UnitedHealthcare encourage employees to get an annual checkup, immunizations, mammograms, and other types of screenings to catch illnesses early and avoid costly, catastrophic illnesses when possible. Healthy employees are our best asset and our best defense against rising health care costs. Contact UnitedHealthcare at 800-520-0746 for details on what is covered under preventive care services.

When visiting an in-network Choice Plus provider, preventive care services are covered at 100 percent of eligible expenses without deductible, coinsurance or office visit copay for both PPO300 and PPO600.

Preventive care services provided by out-of-network providers are paid at 60 percent for both PPO300 and PPO600 after the deductible is satisfied.

When your appointment is for preventive care, remind your physician to code such visits as "wellness" or "preventive" when he or she files your claim. Visits related to illness or injury are not covered as preventive care and are subject to deductible, coinsurance and the office visit copay.

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EPO Plan – Choice Network

(Exclusive Provider Organization)
EPO participants are not required to get a referral from a PCP in order to see a specialist in the EPO network, however you must use EPO network providers for services to be covered. This should reduce the amount of time and cost incurred when employees require specialist care.

Here are plan highlights for EPO network services and associated employee premiums:

EPO Plan Highlights

Employee Premium Rates (For medical, prescription drug and dental combined)

Learn how to reduce your medical premiums with our Healthy Behavior Incentive: Be tobacco free or complete the Quit For Life tobacco cessation program. (If applicable to your medical plan.)

Office Visit Copays - EPO

When you join the EPO plan, you choose a Primary Care Physician (PCP) for yourself and each member of your family covered under the plan. Your PCP provides basic and routine care and keeps track of all the care you receive, however you are not required to get a referral from a PCP in order to see a specialist in the EPO network. When visiting a primary care physician you will pay the first $25; for visits to a specialty care physician, EPO participants pay the first $50. After the copay, the plan then pays 100% of the remaining charge for the office visit.
Physician Services

Primary Care Physician (PCP)

You and each dependent enrolled in the EPO must select a Primary Care Physician (PCP) from one of the following areas of care: Internists/Internal Medicine, Pediatricians and General Practitioners/Family Practitioners. Benefits for outpatient rehabilitation for physical, speech and occupational therapy are also covered by the primary care office visit copay. EPO participants pay a $25 office visit copay when visiting a primary care physician.

Specialty Care Physician

EPO network providers who are considered specialists include: Allergist, Chiropractor, Ear/Nose/Throat, Neurologist, OB/GYN, Orthopedic, Urologist. EPO participants pay a $50 office visit copay when visiting a specialty care physician.

Finding An EPO Provider

To locate participating EPO primary and specialty care providers, visit www.myuhc.com, enter username and password and conduct a provider search or call UnitedHealthcare at 800-520-0746, 8am–8pm (caller's local time). When calling to schedule your appointment, always double check with the provider to make sure they are part of the UnitedHealthcare EPO network.

Preventive Care Services (EPO)

Preventive care services are medical services that have been demonstrated by clinical evidence to be safe and effective in either the early detection of disease or in the prevention of disease, and have been proven to have a beneficial effect on health outcomes.

Enterprise Holdings and UnitedHealthcare encourage employees to get an annual checkup, immunizations, mammograms, and other types of screenings to catch illnesses early and avoid costly, catastrophic illnesses when possible. Healthy employees are our best asset and our best defense against rising health care costs. Contact UnitedHealthcare at 800-520-0746 for details on what is covered under preventive care services.

When visiting a Choice network provider, preventive care services are covered at 100 percent of eligible expenses without coinsurance or office visit copay.

When your appointment is for preventive care, remind your physician to code such visits as "wellness" or "preventive" when he or she files your claim. Visits related to illness or injury are not covered as preventive care and are subject to coinsurance and the office visit copay.

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Emergency Room Visits

Emergencies are sudden and unexpected illnesses or injuries in which loss of life, limb, or severe and permanent medical complications could result if care is not received immediately. Here are some examples:

• Seizures
• Chest pain
• Severe burns
• Loss of consciousness
• Uncontrolled bleeding
• Inability to breath/severe shortness of breath

If you see any of these symptoms,
GET MEDICAL ATTENTION IMMEDIATELY.
• Go to the nearest emergency room; or
• Call your area's emergency services number or 911.
You're covered 24 hours a day, wherever you go.

If you are vacationing, traveling on business or can't reach your PCP:

Get the care you need. You may have to pay at the time of treatment but you can submit receipts of payments for reimbursement minus any applicable copays. Notify UnitedHealthcare Personal Health Support within 48 hours. Call UnitedHealthcare at 800-520-0746 (the toll free number on your UnitedHealthcare ID card) and follow the prompts to reach Personal Health Support.

If you're admitted to the hospital:

Call UnitedHealthcare Personal Health Support within 48 hours. Call UnitedHealthcare at 800-520-0746 (the toll free number on your UnitedHealthcare ID card) and follow the prompts to reach Personal Health Support.

PPO300 and PPO600 Benefits:

In-network: $100/PPO300; $100/PPO600 copay per Emergency Room visit (copay waived if admitted), then plan pays 90% after calendar year deductible.

Out-of-network: $100/PPO300; $100/PPO600 copay per Emergency Room visit (copay waived if admitted), then plan pays 90% after calendar year deductible.

Except if not a true emergency, then the plan pays 60% for both PPO300 and PPO600, after copay and calendar year deductible

EPO Benefits:

$100 copay per Emergency Room visit (copay waived if admitted), then plan pays 90%.

Except if not a true emergency, then the plan pays 60% after copay.

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Urgent Care Center Services

Urgent care situations are defined as injuries or illnesses that require prompt medical attention, but are not life-threatening emergencies. Here are some examples:

• Minor burns
• High fevers
• Excessive vomiting
• Sprains
• Ear infections
• Urinary tract infections
First, try to contact your regular physician. If it's after hours or you're out of town, seek care at the closest urgent care facility. To locate an urgent care center call United Healthcare at (800) 520-0746 or visit www.myuhc.com, enter username and password and conduct a provider search.

PPO300 and PPO600 Benefits:

In-network: $40/PPO300; $50/PPO600 copay per Urgent Care Center visit (copay waived if admitted), then plan pays 90% after calendar year deductible.

Out-of-network: $40/PPO300; $50/PPO600 copay per Urgent Care Center visit, (copay waived if admitted), then plan pays 90% after calendar year deductible.

Except if not a true urgent care situation, then plan pays 60% for both PPO300 and PPO600, after copay and calendar year deductible.

EPO Benefits:

$50 copay per Urgent Care Center visit (copay waived if admitted), then plan pays 90%. Except if not a true urgent care situation, then plan pays 60% after copay.

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Healthy Pregnancy Program — Call 800-411-7984

The UnitedHealthcare Healthy Pregnancy Program offers personal support through all stages of pregnancy and delivery for PPO300, PPO600 and EPO participants. Whether this is your first pregnancy or you have other children, this program provides the information you need to make healthy choices during your pregnancy, birth, delivery and afterward.

The Healthy Pregnancy Program features:

• The Healthy Pregnancy Web site
• Pregnancy assessment to identify your special needs
• 24-hour, toll-free access to experienced nurses for help with your questions or concerns
• Education and support for prenatal and postpartum care, including information on nutrition and exercise, prenatal testing, fetal development, discomforts of pregnancy, childbirth, infant feeding options, family planning options and newborn care
• Identification of pregnancy risk factors and enhanced health care needs
• Health education materials concerning your pregnancy
• Information about your baby's and your own health care needs after delivery
• Referrals to UnitedHealthcare's Personal Health Support to help coordinate any additional services
• No charge to enroll in this program

To get the best possible benefit from this program, you should enroll in the first 12 weeks of pregnancy. But you can enroll anytime it is convenient, up to your 34th week of pregnancy. To enroll, simply call the Healthy Pregnancy Program at 800-411-7984 and press 3. Registered nurses are available 24 hours a day to answer your pregnancy and new baby questions. Call 800-411-7984 and press 5 to reach a Healthy Pregnancy Nurse.

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NurseLine Services — 24 Hour Health Information Line

Speak With A Registered Nurse
Call NurseLine Services any time at 866-549-8604, 24 hours every day for information and support on many health situations and concerns, including:

• Minor injuries
• Common illnesses
• Recent diagnoses and chronic conditions
• Choosing appropriate medical care
• Self-care tips and treatment options
• How to take medication safely
• Men's, women's and children's health
• Questions to ask your doctor
• Illness prevention
• Nutrition and fitness

Health Information Library

Visit www.myuhc.com for a copy of the NurseLine Services brochure that lists the Health Information Library topics and the corresponding 4-digit category numbers.

Simply call 866-549-8604 (toll-free), press 2 to reach the library, enter PIN 641, and key in the topic's 4-digit category number. (TTY/TDD callers, please call the National Relay Center at 1-800-855-2880 and ask for 1-866-549-8604.)

How To Report Health Care Fraud

If you suspect medical fraud with your claims contact:
Ingenix Anti-Fraud and Abuse Hotline 866-242-7727.

Be prepared to provide the following information:

• Physician/provider's name, phone number and office location
• Item or service you are questioning
• Date on which the service is shown to have been furnished
• Reason you believe the claim should not have been paid

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